Return & Refund Policy For Handmade Bespoke Products

We ship globally. United States orders can use standard or express shipping. International orders can use standard or express shipping with fixed USD rates.

Free shipping thresholds may apply at checkout based on destination and order subtotal.

Order delivery includes order processing time and estimated delivery time. After payment confirmation, orders are usually processed within 1-4 working days before dispatch.

Available shipping methods may include standard shipping, express shipping, DHL, Aramex or an equivalent tracked courier service depending on destination and checkout availability.

Estimated delivery time after dispatch is 10-14 working days for standard shipping and 3-7 working days for express shipping. Remote areas, customs inspection, public holidays or force majeure may extend delivery time.

United States sales tax is estimated by state where applicable. Non-US orders do not include VAT, GST, customs duties or import brokerage fees.

International customers are responsible for any import taxes, duties or fees charged by local authorities.

All goods are exclusive handcrafted custom pieces without ready-made stock. Each item is individually produced based on buyer-selected pattern, size, color and craft.

Under GCC consumer protection regulations, made-to-order handcrafted goods are exempt from standard 7-day unconditional return rights.

Once payment is confirmed and production starts, cancellations, refunds or exchanges will not be accepted due to personal preference change, self-measuring errors, buyer's remorse, unsuitable gifting needs or similar subjective reasons.

Claims shall be submitted within 7 calendar days upon delivery with clear evidence only for severe manufacturing defects or breakage caused during production.

Claims may also be reviewed for wrong design, pattern or specification inconsistent with the confirmed order draft.

Irreparable damage during official logistics transit may be submitted for after-sales review.

We will process your return or refund request within 48 hours after receiving the request and required evidence.

If a refund is approved, the refund will be returned to the bank account through the original payment method within 7 to 15 days after approval. Actual posting time may depend on the issuing bank or payment provider.

Errors from self-provided custom parameters including size, color and pattern are not refundable.

Natural texture and slight color difference inherent to traditional hand-weaving craft are normal craft characteristics and are not quality defects.

Items worn, altered, privately modified or damaged artificially by buyer are not refundable.

Late subjective return requests are not accepted.

Minor adjustments are allowed within 24 hours post payment before production starts.

No revision or cancellation will be approved once weaving procedure begins.

Order details show shipment and delivery status after the fulfillment team adds tracking and marks delivery.