Privacy Policy

This policy applies to all visitors, registered users and purchasing customers. By using this website, you acknowledge that you have read and accepted this privacy policy before placing an order.

Information you provide directly may include name, shipping address, phone number, email address, bespoke order notes and payment reconciliation information submitted during registration, checkout or support consultation.

Automatically collected information may include browsing records, device model, IP address, browser type, access region, page dwell data and Cookie browsing data for experience optimization, fraud prevention, risk control and traffic statistics.

We do not collect full bank card passwords, payment keys, biometric data or other core sensitive privacy data. Payment transactions are encrypted and processed by compliant third-party payment channels.

We use information to verify handmade bespoke orders, confirm production details, send shipping notices and follow up on after-sales service.

We use information to respond to inquiries, process order modifications, verify after-sales claims and provide customer support.

We may send order status updates, logistics reminders and after-sales notices. Users may unsubscribe from non-essential messages.

We use data for website security, risk control, malicious order prevention, fraud prevention and abnormal access protection.

We also use information to optimize product presentation and the handmade bespoke service experience.

We use encrypted storage, firewall protection and regular data security checks to protect personal information from leakage, tampering, loss and unauthorized access.

Order transaction data and personal information are retained only for the necessary business period. After order completion and the after-sales warranty period, records are desensitized for retention where needed.

Internal data confidentiality rules are enforced. Only designated staff may access order information, and staff are prohibited from privately exporting, disclosing or selling customer privacy data.

We do not privately sell, rent or transfer customer personal information. We only share limited necessary information in lawful and necessary scenarios.

To complete logistics delivery, we provide necessary recipient name, address and phone details to legitimate cross-border logistics service providers.

We may cooperate with lawful investigation or verification requests from national or Middle East local regulators.

We may share limited data with compliant third-party services such as payment channels, website risk-control providers and hosting providers, under confidentiality commitments where applicable.

Subject to applicable GCC privacy requirements, users may request information about how personal data is stored and used.

Users may correct shipping information and contact details, request deletion of non-essential personal data after order service ends, restrict non-essential processing, withdraw authorization and unsubscribe from email or message subscriptions.

This website uses Cookies and similar tracking technologies to remember browsing preferences, improve access speed and optimize bespoke product display. You may disable or clear Cookies in your browser; doing so may affect browsing experience but not core order fulfillment or after-sales rights.

Our products are adult handmade cultural, creative and accessory products and are not marketed to minors. We do not actively collect personal information from minors.

We may revise this policy according to Middle East local regulatory updates and business needs. Updates take effect when published on the website, and continued use means acceptance of the latest policy.

For privacy questions, objections or rights requests, contact us through website support or support@siraweave.com.